Refund Policy

Refund Policy

         Customers may request a return within 5 days of receiving their order.
Returned items must be in acceptable new condition (see below for details). If the condition of returned items does not meet requirements, exchange/store credit requests may be denied.
Items must remain in brand-new condition (unworn, unused, with tags intact and original packaging retained). Items must be free of odors, stains, damage, or signs of use—otherwise the return request may be declined.
Photo proof may be required for return requests. If the original order qualified for free shipping, return shipping costs are the customer's responsibility. This policy prevents double or triple shipping charges for exchanges or returns. Customers will receive an email containing a Return/Exchange Shipping Invoice detailing the return/exchange shipping fees. After payment of the invoice, they will receive the required shipping label for the return or exchange via email. Once the self-service return/exchange portal is live and available, customers may also choose to process their request through that portal.
International orders (outside the U.S.) are final sale—no returns, exchanges, or store credit will be accepted.
Special Circumstances: If you require special handling, please contact us—we will do our best to provide a solution.

  Exchanges

        Customers may request an exchange within 7 days of receiving their order.
Exchanges follow the same guidelines as returns (items must remain in new condition).
If the requested replacement item is out of stock, store credit may be issued instead.
If the original order qualified for free shipping, customers are responsible for exchange shipping costs to avoid duplicate shipping charges.
Customers will receive an email containing the Return/Exchange Shipping Invoice, which includes the exchange shipping fee. After payment is completed, they will receive the exchange shipping label via email. Once the self-service return/exchange portal is available, customers may also choose to use that service.
International orders (outside the U.S.) are final sales—no returns, exchanges, or store credit will be accepted.
Special Cases: If you require special handling, please contact us—we will do our best to provide a solution.

   Pre-Order Policy
 
        Customers may cancel pre-order purchases within 7 days of purchase for a full refund. After this period, pre-order purchases become final transactions and may only be exchanged for store credit or replacement items.
Pre-sale items will display an estimated shipping date on the product page, which will be clearly marked under the “Shipping Information” tab.
Orders containing both in-stock and pre-order items may ship together when pre-order items arrive, though separate shipments may occur in some cases.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon receipt. If you discover any damaged, defective, or incorrect items, contact us promptly. Photographic evidence may be required before processing replacements or solutions. For inquiries, email Please email toslowtime.cc3@gmail.com with your order number and photos of the problematic item. Non-returnable/non-refundable/non-exchangeable items include: Certain products: If you have concerns about specific items, please contact us before purchasing.

    Refund Processing Timeline
        Approved refunds (such as cancellations of pre-ordered items within 7 days) will be returned to the original payment method.
Refunds typically take 3-4 business days to process, though some may appear instantly.
Depending on your bank or credit card issuer's policies, refunds may require additional time to reflect in your account.
     For inquiries or to request a return/exchange,Please contact us by sending an email to slowtime.cc3@gmail.com.